Terms of Service
Last updated: 1 July 2026
These Terms of Service ("Terms") govern your use of ZamioKids ("we", "us", "our"), an online marketplace that connects Australian parents and carers with independent providers of kids activities, camps, workshops, playlands and family events. By creating an account or using the site, you agree to these Terms. ZamioKids is operated in Australia and governed by the laws of New South Wales.
1. What ZamioKids is
ZamioKids is a platform. We help families discover activities and connect with the independent businesses and community organisations ("Providers") that run them. We are not the provider of the activities listed on the site and we do not employ, supervise or control Providers or their staff.
2. Provider responsibilities
Providers are solely responsible for their services, including safety, supervision, staffing, insurance, working-with-children checks, licences, permits, venue suitability, and compliance with all applicable Australian laws. Providers are also responsible for the accuracy of their listings — descriptions, ages, prices, schedules, session capacity, locations and photos. If information on a listing is incorrect, please contact the Provider directly and let us know.
3. Accounts
You must be 18 or older to create an account and to make bookings on behalf of your family. Keep your login credentials secure and provide accurate information. You are responsible for activity on your account. We may suspend or close accounts that breach these Terms, misuse the platform, or create risk for other users or Providers.
4. Bookings and enquiries
A booking or enquiry made through ZamioKids forms an agreement between you and the Provider. The Provider sets the price, session times, capacity, age suitability, inclusions and any specific conditions of participation. Confirmation of a booking is subject to the Provider's acceptance and available capacity.
5. Cancellations and refunds
Cancellation windows and refund conditions are set by each Provider and shown at the time of booking. Our general approach — including refunds for sessions cancelled by the Provider — is described in our Refund & Cancellation Policy. Nothing in these Terms limits rights you have under the Australian Consumer Law.
6. Platform fee
ZamioKids charges Providers a platform fee of 7% (excluding GST) on ticket sales made through the site. The fee helps us run the marketplace, keep listings up to date and support families and Providers. The 7% fee is deducted from the ticket price paid by the parent; the price shown at checkout is the price you pay. The fee does not apply to free activities or to enquiries that are not transacted through the platform.
7. Acceptable use
You agree not to misuse the platform. This includes: posting false or misleading content, harassing other users or Providers, scraping the site, attempting to gain unauthorised access, or using ZamioKids to promote activities that are unsafe, unlawful or unsuitable for children.
8. Free and community activities
Some listings link to free public activities run by councils, libraries and community groups. ZamioKids does not operate these activities and takes no booking on their behalf. Always check details on the official organiser's website before attending.
9. Consumer guarantees
Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law that cannot lawfully be excluded.
10. Limitation of liability
To the maximum extent permitted by law, ZamioKids is not liable for indirect, incidental, special or consequential loss arising from your use of the platform or any activity you book or attend through it. Because ZamioKids is a marketplace, we are not responsible for the conduct of Providers or other users, or for the quality or safety of activities delivered by Providers. Where our liability cannot be excluded, it is limited (at our option) to resupplying the relevant service or refunding the platform fee we received for the affected booking.
11. Changes to these Terms
We may update these Terms from time to time. If we make material changes we'll show the updated date at the top of this page and, where reasonable, notify you in the app or by email. Continuing to use ZamioKids after changes take effect means you accept the updated Terms.
12. Contact
Email: teamgetzamio@gmail.com
This is general information, not legal advice.